Shipping Policy

Last Updated: 8 June 2026

Thank you for shopping with TwoJays Emporium.

We take great care in preparing and packaging every order to ensure your products arrive safely and in excellent condition.

Processing Times

Orders are generally processed and dispatched within 2–5 business days from the date of purchase.

During busy periods, public holidays, festivals, markets or promotional events, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.

Shipping Within Australia

We currently ship within Australia using reputable postal and courier services.

Delivery times vary depending on your location and the shipping provider. Once your order has been dispatched, delivery timeframes are subject to the carrier's processing and delivery schedules.

Tracking

Tracking information will be provided where available so you can monitor the progress of your delivery.

Incorrect Shipping Details

Please ensure all shipping information is entered correctly when placing your order.

TwoJays Emporium cannot be held responsible for orders delayed, lost or returned due to incorrect address details supplied by the customer.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 7 days of receiving your parcel and provide photographs of the damaged item and packaging.

If you believe your parcel has been lost in transit, please contact us and we will assist in lodging an enquiry with the shipping provider.

Contact Us

If you have any questions regarding shipping, please contact us via our Contact Page or by email.

Thank you for supporting our family-owned Australian business.